Privacy Policy

Updated July 21, 2021.

  • PRIVACY & SECURITY
  • Truck Porter is a partnership firm incorporated and organized under the laws of India. Registered office address is at 5 Sarathy Nagar, Singanallur, Coimbatore, Tamil Nadu 641005. Our contact email address is office@truckporter.com and phone number is +91 – 86 86 03 03 88. Truck Porter is the sole owner of this website domains www.truckporter.com and www.truckporter.app and the mobile applications available for download on Google Play Store and Apple App Store. In this Privacy Policy, references to you mean any person submitting any data to us or our agent or the site.
  • If you have any comments or suggestions, we would be pleased to receive them at our Coimbatore address or by emailing us at office@truckporter.com
  • Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
  • We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
  • You can visit the site and browse without having to provide personal details. During your visit to the site you remain anonymous and at no time can we identify you unless you have an account on the site and log on with your user name and password.
  • Data that we Collect
  1. We may collect various information if you seek to place a booking for a trucking service / cargo shipping to us on the site.
  2. We collect, store and process your data for processing your transaction on the site and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.
  3. We need this information in order to allow you to go ahead with placing your cargo booking for the purpose of your shipping needs. We may use that data to process payment for the booking of trucking service and deliver the cargo to you. We also use that data to inform you when the cargo is about to be delivered.
  4. We may pass your name and address on to a third party in order to make delivery of the cargo to you (for example to our courier or supplier or logistic partner including shipping agencies).
  • We may also share your data with our shipping partners. You further authorize the shipping partners to use this information to sell products to you, directly or indirectly.
  • We may also use your data in order to manage the site, collect payment from you, enable you to subsequently use parts of the site, detect any fraud or site abuses, send you information relevant to the site or our products, and in case we have any queries.
  • Payments that you make through the site will be processed by M/s. TRUCK PORTER, our partnership firm, registered in India.
  • You must only submit to us or our agent or the site information which is accurate and not misleading and you must keep it up to date and inform us of changes.
  • Your actual order details may be stored with us and you may access this information by logging into your account on the site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
  • We shall not share any of your personal information with third parties without your explicit consent. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy.
  • We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process Your Information on computers located in the India that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the site.
  • Under no circumstances do we rent, trade or share your personal information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.
  • Credit Check and Fraud Prevention
    We use standard and authorized payment services and our Credit Check and Fraud Prevention policies are aligned to these companies. All disputes would be handled by courts within Coimbatore jurisdiction.
  • Other uses of your personal information
    • We may also send you other information about us, the site, our other websites, our products, sales promotions, our newsletters, SMS updates, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the unsubscribe link in any email that we send to you or follow the unsubscription process as detailed in the SMS. Kindly note that unsubscribing from one medium does not automatically lead to unsubscription from the other. Within 7 working days (days which are neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in India) of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification.
    • You must register to use the Service of Truck Porter. To register, you may need to provide Personal Information. If you are a Customer, you must provide your name, phone number and email. If you are a Delivery Professional, you must provider your name, email address, phone number, postal address, PAN card, AADHAR card, drivers license, emergency contact information and date of birth. We also collect non-Personal Information if you are a Delivery Professional, such as information about your vehicle, registration, insurance and relevant permits. You may also provide other optional information. By contacting us and/or using our service, you agree that your information will be the property of Truck Porter company.
  • Competitions

For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition. 

  • Third Parties and Links

We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

  • Background Checks.

When you register as a Delivery Professional, you will have to provide your personal information listed above to our third-party background check company hired by Truck Porter.

  • Customer Support

We may collect Personal Information through your communications with our customer-support team.

  • International Users:

By using the Service, you will transfer data to India. By choosing to visit the Service or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by Indian law in the State of Tamil Nadu and the adjudication of any disputes arising in connection with Truck Porter or the Service will be in accordance with the Terms & Conditions of the respective service provided.

  • Children’s Privacy:

We do not knowingly collect information from children under 18 and we do not want it.  We will take steps to delete it if we learn we have collected it. We do not knowingly collect, maintain, or use Personal Information from children under 18 years of age, and no part of the Service is directed to children under the age of 18.  If you learn that your child has provided us with Personal Information without your consent, you may alert us at office@truckporter.com.  If we learn that we have collected any Personal Information from children under 18, we will promptly take steps to delete such information and terminate the child’s account.

  • Cookies
  1. The acceptance of cookies is not a requirement for visiting the site. However we would like to point out that the some functionality on the site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the site. We only use cookies for your convenience in using the site (for example to remember who you are when you want to amend your booking without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses.
  2. The site uses technology from Google Analytics through which data is collected and stored for marketing and optimization purposes and data use profiles are prepared under a pseudonym. Cookies may be used for this. The cookies enable recognition of the Internet browser. The data collected with these technologies is not used, without separate authorization by the person concerned, to personally identify the visitors to this website and is not collated with personal data on the pseudonym holder. The permission for data recording and storage may at any time be cancelled with on-going effect.
  • We Use Vendors and Service Providers

We may share any information we receive with vendors and service providers retained in connection with the provision of the Service.

  • Location Information from Your Mobile Device

We may collect and store your location information if you enable your mobile device to send it to us.  Collection of this information may improve the provision of the Service.

  • Security:
  1. We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us.
  2. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer. 
  • Merger, Sale, or Other Asset Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.  The use of your Personal Information following any of the foregoing events should be governed by the provisions of this Privacy Policy in effect at the time such Personal Information was collected. We may also disclose your Personal Information with your permission.

  • Truck Porter May Disclose Your Information:

We may share your information with your Delivery Professional or Customer (as applicable), with our third-party service providers, to comply with legal obligations, to protect and defend our rights and property and with your permission. We may also share to respond to claims that any photo, text, or other material that violates the rights of third parties; or to protect the rights, property, or personal safety of the Truck Porter Platform, its users, or the general public.

As Required by Indian Law and Similar Disclosures

We may access, preserve, and disclose your Personal Information, other account information, and content if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; or protect yours’, ours’ or  others’ rights, property, or safety.

Any dispute over privacy or the terms contained in this Privacy Policy will be governed by the laws of India in Coimbatore and the adjudication of any disputes arising in connection with Truck Porter or the Service will be in accordance with the Terms & Conditions of the respective service provided. In the event of dispute, the parties shall first try to resolve amicably within sixty (60) days. No recourse to arbitration by one party against the other party under this Policy shall take place unless and until such procedure has been followed. Any unresolved disputes or claims which may arise out of or in connection with the Policy shall be referred to arbitration in accordance with the provisions of the Indian Arbitration and Conciliation Act, 1996. The arbitration proceedings will be presided by a sole arbitrator to be appointed based on mutual consent of both parties in writing. The award of the arbitrator shall be final and binding on both the parties. Subject to the above, you hereby submit yourself to the exclusive jurisdiction of the Courts in Coimbatore, India.

Consent

By submitting data to us or our agent or using the site, you consent to our use of your data in the manner set out in this Privacy Policy. 

Copyright

We have copyright over this Privacy Policy. Use by third parties, even by way of extract, for commercial purposes is not allowed. Infringements may be subject to legal action. This Privacy Policy can change at any time to include / exclude clauses and TruckPorter.com does not bear responsibility for updating Users on the same.

Contact:

For any concerns or questions on privacy policy, please email us at office@truckporter.com If we are unable to reach a resolution on a conflict, we will cooperate with the appropriate regulatory authorities to resolve any complaints regarding privacy policy set forth in this website.

– End of Privacy Policy – Updated July 20, 2021.

Additional Information:

Truck Porter is a partnership firm incorporated and organized under the laws of India. Registered office address is at 5 Sarathy Nagar, Singanallur, Coimbatore, Tamil Nadu 641005. Our contact email address is office@truckporter.com and phone number is +91 – 86 86 03 03 88. Truck Porter is the sole owner of this website domain www.truckporter.com and www.truckporter.app and the mobile application available for download on Google Play Store and Apple App Store.

The term “Truck Porter,” “we,” and “us” includes Truck Porter firm and our affiliates and subsidiaries.  The Privacy Policy explains how Truck Porter may collect, use, and disclose information we obtain through the Service.  All other terms not defined herein will have the meanings set forth in terms and conditions of individual service.

“Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number.  We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.

We collect Personal Information when you register to use the Service, use the Service; and communicate with us.

We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the Service.

Personal Information Collection.  You must register to use the Service.  To register, you may need to provide Personal Information. If you are a Customer, you must provide your name, phone number and email. If you are a Delivery Professional, you must provider your name, email address, phone number, postal address, PAN card, AADHAR card, drivers license, emergency contact information and date of birth. We also collect non-Personal Information if you are a Delivery Professional, such as information about your vehicle, registration, insurance and relevant permits. You may also provide other optional information. By contacting us and/or using our service, you agree that your information will be the property of Truck Porter company.

Background Checks.  When you register as a Delivery Professional, you will have to provide your personal information listed above to our third-party background check company hired by Truck Porter.

Making and Receiving Payments.  When you make or receive payments through the Service, you may need to provide Personal and payment information to our third-party payment processors, such as your credit card or bank account details or UPI. The information is stored on Payment Processor’s secure servers and/or in cookies on your computer.

Customer Support.  We may collect Personal Information through your communications with our customer-support team.

Location Information from Your Mobile Device.  We may collect and store your location information if you enable your mobile device to send it to us.  Collection of this information may improve the provision of the Service.

Cookies, Automatic Data Collection, and Related Technologies.  The Service collects and stores information that is generated automatically as you use it, including your preferences and anonymous usage statistics.

When you visit the Service, we and our third-party service providers receive and record information on our server logs from your browser, including your IP address, and from cookies and similar technology.  Cookies are small text files placed in visitors’ computer browsers to store their preferences.  Most browsers allow you to block and delete cookies.  However, if you do that, the Service may not work properly.

By using the Service, you are authorizing us to gather, parse, and retain data related to the provision of the Service.

How Truck Porter Uses Your Information: We use Personal Information to facilitate and improve our services and communicate with you.

We may use aggregate information for any purpose, including for marketing purposes.

Internal and Service-Related Usage.  We use information, including Personal Information, for internal and service-related purposes only and may provide it to third parties to allow us to facilitate the Service.  We may use and retain any data we collect to provide and improve our services.

Communications.  We may send email to the email address and OTP to your mobile phone number you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance. We may also send you push notifications and text messages on your mobile phone number if you enable us to do so.  Examples of these messages include: (1) welcome and engagement messages; (2) a text message to enable you to verify your telephone number; (3) service-related messages such as notifications, confirmations, updates, and security alerts; and (4) promotional messages. By providing your mobile phone number to Truck Porter, you consent to receive text messages from Truck Porter to such mobile phone number.

Marketing.  We may use information, including Personal Information, to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you.

Aggregate Data.  We may anonymize and aggregate data collected through the Service and use it for any purpose.

Truck Porter May Disclose Your Information

We may share your information with your Delivery Professional or Customer (as applicable), with our third-party service providers, to comply with legal obligations, to protect and defend our rights and property and with your permission. We may also share to respond to claims that any photo, text, or other material that violates the rights of third parties; or to protect the rights, property, or personal safety of the Truck Porter Platform, its users, or the general public.

Facilitating Projects.  In order to facilitate Projects, we must provide the Delivery Professional with some of a Customer’s Personal Information, including name, phone number, and address.  Customers will receive a Delivery Professional’s name and phone number.

We Use Vendors and Service Providers.  We may share any information we receive with vendors and service providers retained in connection with the provision of the Service.

Social Networking and Other Websites.  The Service may allow you to share information, including Personal Information, with social networking websites, such as Facebook.  We do not share your Personal Information with them unless you direct the Service to share it.  Their use of the information will be governed by their privacy policies, and you may be able to modify your privacy settings on their websites.

Marketing. We may allow access to other data collected by the Service to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you.

As Required By Indian Law and Similar Disclosures.  We may access, preserve, and disclose your Personal Information, other account information, and content if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; or protect yours’, ours’ or  others’ rights, property, or safety.

Any dispute over privacy or the terms contained in this Privacy Policy will be governed by the laws of India in Coimbatore and the adjudication of any disputes arising in connection with Truck Porter or the Service will be in accordance with the Terms & Conditions of the respective service provided. In the event of dispute, the parties shall first try to resolve amicably within sixty (60) days. No recourse to arbitration by one party against the other party under this Policy shall take place unless and until such procedure has been followed. Any unresolved disputes or claims which may arise out of or in connection with the Policy shall be referred to arbitration in accordance with the provisions of the Indian Arbitration and Conciliation Act, 1996. The arbitration proceedings will be presided by a sole arbitrator to be appointed based on mutual consent of both parties in writing. The award of the arbitrator shall be final and binding on both the parties. Subject to the above, you hereby submit yourself to the exclusive jurisdiction of the Courts in Coimbatore, India.

Merger, Sale, or Other Asset Transfers.  If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.  The use of your Personal Information following any of the foregoing events should be governed by the provisions of this Privacy Policy in effect at the time such Personal Information was collected.

We may also disclose your Personal Information with your permission.

Security of Your Information: We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy.  Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us.  We do not accept liability for unintentional disclosure. You hereby agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service.  If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an e-mail to you.  You may have a legal right to receive this notice in writing.  To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at office@truckporter.com

Children’s Privacy: We do not knowingly collect information from children under 18 and we do not want it.  We will take steps to delete it if we learn we have collected it. We do not knowingly collect, maintain, or use Personal Information from children under 18 years of age, and no part of the Service is directed to children under the age of 18.  If you learn that your child has provided us with Personal Information without your consent, you may alert us at office@truckporter.com.  If we learn that we have collected any Personal Information from children under 18, we will promptly take steps to delete such information and terminate the child’s account.

International Users: By using the Service, you will transfer data to India. By choosing to visit the Service or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by Indian law in the State of Tamil Nadu and the adjudication of any disputes arising in connection with Truck Porter or the Service will be in accordance with the Terms & Conditions of the respective service provided.

UPDATE YOUR INFORMATION OR POSE A QUESTION OR SUGGESTION

If you would like to update or correct any information that you have provided to us through your use of the Service or otherwise, or if you have suggestions for improving this Privacy Policy, please send an e-mail to office@truckporter.com

CHANGES TO OUR PRIVACY POLICY AND PRACTICES

We may revise this Privacy Policy, so review it periodically.

Posting of Revised Privacy Policy.  We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective when it is posted.  If you are concerned about how your information is used, bookmark this page and read this Privacy Policy periodically.

New Uses of Personal Information.  From time to time, we may desire to use Personal Information for uses not previously disclosed in our Privacy Policy.  If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses.

For any concerns or questions on privacy policy, please email us at office@truckporter.com If we are unable to reach a resolution on a conflict, we will cooperate with the appropriate regulatory authorities to resolve any complaints regarding privacy policy set forth in this website.